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Orders from Imageworks Veterinary

Dental Imaging Equipment You Can Trust

Shipping

Our goal is to ship all orders within 1-3 days of receipt of valid Purchase Order from an authorized Distributor or Dealer. All orders for Image-Vet X-Rays and EVA Vet Classic Digital Dental #2 Sensors are guaranteed to ship within 1-2 weeks or freight is FREE. Call for specific product availability.

Method of transit is FedEx Ground or best way. Within the continental US, transit time is 3-5 business days depending on the delivery address. Freight item's transit times are typically 5-7 business days. Shipments to Alaska, Hawaii, Puerto Rico and Canada typically require 7-10 business days. Shipping and Handling charges will be reflected on Distributor's or Dealer’s invoice.

The following delivery services are also available for an additional fee. Consult with your Distributor or Dealer for more information on cost and availability:

Express Delivery

Guaranteed 2nd Day Delivery
Guaranteed Overnight Delivery by 8AM (not available in all areas)
Guaranteed Overnight Delivery by 5PM

Lift Gate/Ramp

For freight items only. Enables delivery without a loading dock. DOES NOT include inside delivery.

Inside Delivery

For freight items only. Product is transported from truck to inside of the building.

Trash Removal

For freight items only. Removal of product from skid, set in place of use and removal of packaging materials and skid.

Receiving a Delivery and Freight Damage

DO NOT sign any Proof of Delivery, Delivery Receipt, or Bill of Lading until all packages have been thoroughly inspected for damage. It is the recipient’s responsibility to count & thoroughly inspect all packages upon receipt. MERCHANDISE ARRIVING WITH EXTERNAL DAMAGE SHOULD BE DESCRIBED TO THE DRIVER AND NOTED ON PROOF OF DELIVERY, DELIVERY RECEIPT, OR BILL OF LADING, PRIOR TO SIGNING.In case of concealed damage, recipient must have contacted the carrier within two (2) business days of delivery to file a damage claim. ImageWorks Veterinary and ImageWorks Veterinary Distributors and Dealers are not responsible for freight damages, filing a damage claim, or for the recipient failing to file a damage claim within the specified period of time.